SHIPPING POLICY — VITAMELO

At Vitamelo, we are committed to providing timely, reliable fulfillment for all orders while ensuring full transparency with our customers.

This Shipping Policy outlines how we process, ship, and deliver orders placed on www.vitamelo.com

🚚 Order Processing Time

All orders are processed within:

1–3 business days (excluding weekends and federal holidays)

After processing, you will receive a shipping confirmation email with tracking information once your order has been dispatched.

📍 Shipping Locations

We currently ship to:

✅ United States (All states & territories)

International shipping availability may vary and will be shown at checkout when applicable.

⏱ Delivery Estimates

Estimated standard delivery time:

  1. 5–10 business days
  2. Delivery times may vary depending on:
  3. Shipping destination
  4. Carrier operations
  5. Weather conditions
  6. Customs processing (if applicable)

Note: Delivery estimates are not guaranteed and may change due to external factors beyond our control.

💲 Shipping Costs

Shipping rates are calculated at checkout based on:

  1. Delivery destination
  2. Order weight & package size
  3. Current carrier pricing

Any applicable shipping charges will be clearly displayed before you complete your purchase.

📦 Order Tracking

Once your order ships:

✅ You will receive a tracking number by email
✅ Tracking updates are available online via the carrier website

If your order has not arrived within the estimated delivery timeframe, please contact us at:

📧 admin@vitamelo.com

🌎 International Shipments (If Applicable)

For international customers:

  1. Customs duties, import taxes, and brokerage fees may apply
  2. These charges are the responsibility of the customer
  3. Delivery schedules depend on customs clearance timelines

Vitamelo is not responsible for delays caused by customs agencies or international postal services.

❌ Shipping Restrictions

Orders may not ship to:

  1. P.O. Boxes (where carrier restrictions apply)
  2. Military addresses (APO/FPO) at this time
  3. Restricted shipping zones defined by regulatory requirements

🔄 Address Accuracy

Customers are responsible for entering accurate shipping information at checkout.

⚠️ Incorrect Address Policy

VITAMELO INC is not responsible for:

  1. Orders delayed or lost due to incorrect addresses
  2. Deliveries made to the address provided at checkout

Additional reshipping charges may apply if a package is returned due to an incorrect address.

🚫 Lost or Delayed Packages

In the rare event of shipment issues:

Delayed Deliveries

Contact support after 10 business days without delivery:

📩 admin@vitamelo.com

Lost Packages

If tracking confirms your package as lost:

✅ We will replace or refund your order at no additional cost

📦 Damaged Packages

If your order arrives damaged:

  1. Photograph the package and product
  2. Contact support within 48 hours of delivery
  3. Include order number and photos

We will arrange a replacement or refund as applicable.

🔁 Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Please review our full policy before contacting support.

⛔ Delivery Refusals

If a shipment is refused or not accepted upon delivery:

Shipping charges are non-refundable

Return shipping and handling fees may be deducted from refunds

📬 Contact Information

Contact Us

Brand Name: VITAMELO
Email: admin@vitamelo.com
Phone: 929-340-0998
Address: 1102 Glenwood Rd, Brooklyn, NY 11230
Website: www.vitamelo.com Support Hours:
Monday – Friday | 9:00 AM – 6:00 PM (GMT)