Vitamelo Return Policy
30-Day Satisfaction Guarantee
At Vitamelo, your wellness and satisfaction are our top priorities. If you’re not completely happy with your purchase, we offer a 30-day money-back guarantee from the date your order was delivered.
🌿 Eligibility for Returns
To qualify for a return or exchange:
- The product must be purchased directly from vitamelo.com.
- The return request must be made within 30 days of delivery.
- Items must be in their original packaging (opened or unopened).
- Proof of purchase (such as your order number or receipt) is required.
💰 Refunds
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method within 5–7 business days.
Please note:
- Shipping fees are non-refundable.
- If your order was part of a promotion or bundle, refunds may be adjusted accordingly.
🔄 Exchanges
If you received a damaged, defective, or incorrect item, please contact our support team right away — we’ll send a replacement at no additional cost.
🚚 Return Shipping
- For returns due to customer preference, the buyer is responsible for return shipping costs.
- For defective or incorrect items, Vitamelo covers all return shipping costs.
- We recommend using a trackable shipping service for your protection.
📩 How to Start a Return
- Email our support team at support@vitamelo.com
- Include your order number, reason for return, and any relevant photos (if applicable).
- Our team will respond within 24–48 hours with next steps and a return authorization.
⚠️ Non-Returnable Items
For safety reasons, the following cannot be returned:
- Gift cards
- Final sale or clearance items
- Products not purchased from our official website
💚 Our Promise
We believe in transparency, honesty, and the quality of our products.
If something doesn’t meet your expectations, we’ll do everything we can to make it right — because your wellness journey matters to us.